General

These general terms and conditions (hereinafter the “General Terms and Conditions of Sale”) govern without restriction the sales of products (hereinafter “Products”) made between PWS S.R.L., owner of the brand VESCOVO, and the Customers on the website www.vescovovescovo.com.

Language

The language of the General Terms and Conditions of Sale is English.

Purpose

These General Terms and Conditions of Sale govern the rights and obligations of the Parties resulting from the sale of Products offered on the site www.vescovovescovo.com. The Products purchased via the site www.vescovovescovo.com are sold through the company PWS S.R.L., which offers them, to Customers.

Contract Parties

Seller:  PWS S.R.L.
Customer: non-trader individuals who operate for purposes which exclude any professional or commercial activity. Customers must be of legal age and have the legal capacity to conclude such a contract, otherwise it will not be valid.

Registration on the Site and Customer personal data

In order to place an order on the site www.vescovovescovo.com, each Customer must create a customer account by following the registration procedure and by providing the necessary information.

On the creation of his account, the Customer chooses a login and a password which will be specific to him to identify himself on the Site. He is solely responsible for keeping these elements confidential.

Customer personal data will be protected in compliance with Italian Legislative Decree no. 196 of 30 June 2003 – Italian personal data protection code -, called “Right to the protection of personal data”. PWS S.R.L. guarantees that the processing of personal data will be carried out in compliance with the fundamental rights above mentioned, with specific attention to privacy, personal identity and the right to personal data protection. All details communicated by the interested parties are utilized exclusively to fulfill commercial activities, such as the supply and sales of products and related services like carry out market research. Only after their authorization, customers personal data may be used for the purpose of mailing advertising or direct marketing material.

Agreeing to these General Terms and Conditions of Sale the Customer gives consent to the use of his/her personal data. Use of Customer personal data for the purpose of mailing advertising or marketing related business is optional and decided by Customer at registration time.

It’s Customer exclusive responsibility:

  • The accuracy of the personal data provided as required by the Site
  • Rectify, modify and delete his personal data, in order for them to be always updated and valid

Seller is not responsible for wrong use of passwords.

For matters not expressly provided for in these General Terms and Conditions of Sale please check the Privacy Policy.

Placing Order

By using the website and/or placing an order on the website, the Customer confirms that he/she has read these General Terms and Conditions of Sale and the Privacy Policy, and that he/she accepts them.

An order can only be placed if the Customer has previously confirmed that he/she accept these General Terms and Conditions of Sale.

Before placing an order, the Customer will be given the opportunity to review his/her selections, the information you he/she has provided, the total price of the order and correct any input errors.

Products in the shopping bag are not reserved and may be purchased by other customers, until the order is placed and an order confirmation email is received by the Customer. If prolonged inactivity causes the connection to the website to fail, the selection of products may be lost. In such case, the Customer will be required to re-enter the selection of products to the shopping bag. 

Confirmation of the order

Following the payment, a payment confirmation email summarizing the details of the order is sent to the Customer. If no later than 24 hours following acceptance of the payment the Customer doesn’t inform the Seller about changes and modifications – to charly@vescovovescovo.com -, the details and data provided will be accepted and the order actually registered and considered definitive.

After validation of the order, the Seller will check the availability of the product, and after that will inform the Customer. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these General Terms and Conditions of Sale. The shipping confirmation is the acceptance of the order.

In the event of the unavailability of a Product, the Seller will inform the Customer as soon as possible and by the way within 15 days after validation of the order and payment. In the above-mentioned case, the Seller will cancel the entire order and refund its amount to the Customer, including taxes and possible delivery costs. Otherwise, prior authorization of the Customer, the Seller could deliver a product of an equivalent quality and price.

PWS S.R.L. reserves the right not to validate the order on legitimate grounds and in particular in the event of: abnormal or abusive claims from the Customer during his previous orders; abnormal or abusive exchanges and returns from the Customer during his previous orders; existing dispute(s) with the Customer; no goods in stock for any reason.

Prices and Products

Prices applied to the products are those shown on the website  www.vescovovescovo.com. The Seller reserves the right to modify prices. The Customer has to pay the full price agreed at payment time.

Prices are indicated on the website in Euros and the Value Added Tax is included. Promotions, promo codes, coupons are valid just if confirmed by the Seller in order confirmation.

Payment methods

The Seller accepts only the payment methods indicated on the Site. Other methods can be accepted with prior consent of the Seller.

Payments are made through secure platforms such ad Paypal, Woo Commerce Payments and direct bank transfer. PWS S.R.L. gives the customer the opportunity to choose his/her preferred method.

The ownership of the products is only transferred to the Customer after full payment of the price is received.  

Delivery of the order

Products are delivered to the address indicated by the Customer when he places his order on the website www.vescovovescovo.com. Products will be sent by express courier, one trusted by the company.

The delivery slip handed over by the carrier will constitute proof in respect of transport and delivery.

In case of delays, damage, total or partial losses of products and/or of the order, it is the responsibility of the Customer to exercise any remedy directly with the carrier and to inform PWS S.R.L. at the same time. PWS S.R.L. may not remedy any defaults in execution of the carrier which it does not want to assume but may possibly help the Customer with the carrier.

PWS S.R.L. will make its best effort to ensure that the orders will be delivered in a period of between 2 and 10 business days as of receipt of the Customer’s payment. In any event, all products purchased will be delivered within a maximum period of 20 working days as of the day following receipt of payment of the order. PWS S.R.L. may not be held responsible for delays in delivery due to errors attributable to carriers.

PWS S.R.L. offers free delivery on all orders above 200 EUR. The following shipping costs are applied for orders below 200 EUR (ITA: 7 EUR, EUROPE: 15 EUR, REST OF THE WORLD: 30 EUR).

In the event of the absence of the recipient on delivery, the carrier will leave notice of passage at the delivery address indicated by the Customer. The products must be collected at the address indicated by the carrier. In the event of non-collection, the products will be returned to PWS S.R.L., return transport costs remaining at Customer’s charge.

Delivery to countries outside the EU may be subject to local import taxes, which are at Customer responsibility. If so, the shipping company may contact the Customer once your Items are in customs to let the Customer know the cost. Be aware that this may delay the delivery time. It will be Customer responsibility to pay the necessary charges for local authorities to release goods held at customs.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, the Seller has no control over these charges and cannot tell what the cost would be, as customs policies and import duties vary from country to country. The Customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees, should they refuse to accept a parcel due to import duties or taxes.

Acknowledgement of receipt

After the payment of the order the Seller will prepare a receipt of payment. In order to prepare receipt of payment and invoice Italian clients must indicate their tax code/fiscal code.

Right of withdrawal and returns

Customer satisfaction is always our top priority. The Customer may return the products for any reason and ask a refund.

The Customer is free to exercise this right by written communication sent to charly@vescovovescovo.com  within 8 working days and sending back the product within 11 working days from reception of the order.

Returns will be accepted only in their original packaging, with any labels and accessories, in perfect condition for resale. They must not have been used, or damaged. The Customer must also attach the return slip and receipt. The Customer has the right to post the item using any preferred methods. 

The item must be shipped to the following address: VESCOVO, Viale Imperia 17, 20142, Milano.

If the above conditions are fulfilled, PWS S.R.L. will refund the amount, including tax. Return transport costs are at Customer’s charge. In the event of a refund request, the fees provided by the payment gateway during the payment phase will be charged to the customer. The commissions do not exceed 3.5% of the total order.

The Customer has a legal obligation to take reasonable care of the items while they are in his possession. If the Customer fail to comply with this obligation, his entitlement to a refund may be affected. In the event of a breach of the conditions set forth here above, PWS S.R.L. may refuse the return of the Customer and not proceed with a reimbursement; returned damaged products, with no GRN nor receipt, will not be rebound. In this case, if the Customer requests a reshipment of the products ordered, PWS S.R.L. reserves the right to request the Customer to pay the costs for reshipping.

If accepted, the reimbursement will be made within 10 days as of receipt of the products returned by PWS S.R.L. in the same way as the order was paid.

Sale items are not eligible for returns and exchange once.

Replacement of products hidden defect

In the event that the Seller has mistakenly sent an item different to the item requested or that the quality of a product received is not acceptable the Customer has to inform the Seller sending an email to charly@vescovovescovo.com. In the case the Seller accepts the customer’s request, the Customer may choose the reparation he wishes to obtain from PWS S.R.L.: repair of the product, replacement or reimbursement of the price. In the email the Customer must indicate which defects or imperfections he noticed. In such cases the Seller shall bear the costs of both shipping and return.

Resale policy

The Customer may purchase products on www.vescovovescovo.com for personal use only and not for resale. By placing an order on www.vescovovescovo.com, the Customer certify that he/she is purchasing products for his/her own personal use and not for resale and that he/she accepts the General Terms and Conditions of Sale. The Seller reserves the right to refuse orders for any reason without explanation.

Information on the website

PWS S.R.L. cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither PWS S.R.L. can guarantee that all information is up to date. PWS S.R.L. may, at any time, amend the content of the site. Although PWS S.R.L. strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are provided by third party operators. In situations where PWS S.R.L. acts as agent for such services, PWS S.R.L. cannot be held responsible for any errors resulting from their activities. PWS S.R.L. cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. PWS S.R.L. cannot guarantee problem-free, uninterrupted, and secure access to the site.

Links

The website may contain links to other websites beyond our reach. PWS S.R.L. assume no liability for content or privacy practices of such sites.

Violation of rules

PWS S.R.L. reserves the right to seek all solutions available to us against violations of these General Terms and Conditions of Sale, including the right to block access to the site.

Liability

Any damage liability of the Seller is excluded. Exempted from this exclusion are claims of the Customer related to damages to health, body and mind, or damages resulting from a violation of material contractual obligations (cardinal duties), as well as the liability for other damages which are based on intent or gross negligence of the Seller, its representatives and vicarious agents.

Material contractual obligations are obligations which are precondition to the successful performance of the contract and on the observation of which the customer can legitimately rely. In the event of a violation of material contractual obligations, the Seller liability is limited to the foreseeable and typical damage if such damage has been caused slightly negligent, unless a damage to health, body and mind is concerned. The limitations set forth above also apply for the benefit of the representatives and vicarious agents of the Seller if claims are made directly against them. The liability under the product liability act remains unaffected.

The Seller assumes no liability in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. In case of force majeure, the Seller obligations will be suspended. The contract between the Customer and the Seller can, in such cases, be partially or fully terminated by the Customer or the Seller.

Provisions severability

If any part of these General Terms and Conditions of Sale are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these General Terms and Conditions of Sale; instead, the invalid Terms and Conditions shall be replaced with other terms in order to give effect to the commercial intentions of these General Terms and Conditions of Sale.

Governing law

These General Terms and Conditions of Sale are governed by the laws of Italy (excluding the United Nations convention on contracts for the international sale of goods – CISG). However, if the Customer is a resident of any other European Union country will benefit from any mandatory provisions of, and legal rights available under, the laws of that country. Nothing in these General Terms and Conditions of Sale affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. It is noted that the European Commission has established the odr platform for the extrajudicial resolution of disputes concerning contractual obligations deriving from sales contracts or online services between a consumer and a professional respectively resident and established in the European Union. The platform can be accessed via the following link: https://webgate.ec.europa.eu/odr. In that regard, the e-mail address of the Seller is: charly@vescovovescovo.com.

Contacts

For any question or claim, the Seller can be reached by email at charly@vescovovescovo.com and by mail at PWS S.R.L., Via Vicenzo Monti 92 – 20145 Milano (MI) ITALY.

General

These general terms and conditions (hereinafter the “General Terms and Conditions of Sale”) govern without restriction the sales of products (hereinafter “Products”) made between PWS S.R.L., owner of the brand VESCOVO, and the Customers on the website www.vescovovescovo.com.

Language

The language of the General Terms and Conditions of Sale is English.

Purpose

These General Terms and Conditions of Sale govern the rights and obligations of the Parties resulting from the sale of Products offered on the site www.vescovovescovo.com. The Products purchased via the site www.vescovovescovo.com are sold through the company PWS S.R.L., which offers them, to Customers.

Contract Parties

Seller:  PWS S.R.L.
Customer: non-trader individuals who operate for purposes which exclude any professional or commercial activity. Customers must be of legal age and have the legal capacity to conclude such a contract, otherwise it will not be valid.

Registration on the Site and Customer personal data

In order to place an order on the site www.vescovovescovo.com, each Customer must create a customer account by following the registration procedure and by providing the necessary information.

On the creation of his account, the Customer chooses a login and a password which will be specific to him to identify himself on the Site. He is solely responsible for keeping these elements confidential.

Customer personal data will be protected in compliance with Italian Legislative Decree no. 196 of 30 June 2003 – Italian personal data protection code -, called “Right to the protection of personal data”. PWS S.R.L. guarantees that the processing of personal data will be carried out in compliance with the fundamental rights above mentioned, with specific attention to privacy, personal identity and the right to personal data protection. All details communicated by the interested parties are utilized exclusively to fulfill commercial activities, such as the supply and sales of products and related services like carry out market research. Only after their authorization, customers personal data may be used for the purpose of mailing advertising or direct marketing material.

Agreeing to these General Terms and Conditions of Sale the Customer gives consent to the use of his/her personal data. Use of Customer personal data for the purpose of mailing advertising or marketing related business is optional and decided by Customer at registration time.

It’s Customer exclusive responsibility:

  • The accuracy of the personal data provided as required by the Site
  • Rectify, modify and delete his personal data, in order for them to be always updated and valid

Seller is not responsible for wrong use of passwords.

For matters not expressly provided for in these General Terms and Conditions of Sale please check the Privacy Policy.

Placing Order

By using the website and/or placing an order on the website, the Customer confirms that he/she has read these General Terms and Conditions of Sale and the Privacy Policy, and that he/she accepts them.

An order can only be placed if the Customer has previously confirmed that he/she accept these General Terms and Conditions of Sale.

Before placing an order, the Customer will be given the opportunity to review his/her selections, the information you he/she has provided, the total price of the order and correct any input errors.

Products in the shopping bag are not reserved and may be purchased by other customers, until the order is placed and an order confirmation email is received by the Customer. If prolonged inactivity causes the connection to the website to fail, the selection of products may be lost. In such case, the Customer will be required to re-enter the selection of products to the shopping bag. 

Confirmation of the order

Following the payment, a payment confirmation email summarizing the details of the order is sent to the Customer. If no later than 24 hours following acceptance of the payment the Customer doesn’t inform the Seller about changes and modifications – to charly@vescovovescovo.com -, the details and data provided will be accepted and the order actually registered and considered definitive.

After validation of the order, the Seller will check the availability of the product, and after that will inform the Customer. Once the order has been processed, a shipping confirmation e-mail will be sent with all relevant information about your order and these General Terms and Conditions of Sale. The shipping confirmation is the acceptance of the order.

In the event of the unavailability of a Product, the Seller will inform the Customer as soon as possible and by the way within 15 days after validation of the order and payment. In the above-mentioned case, the Seller will cancel the entire order and refund its amount to the Customer, including taxes and possible delivery costs. Otherwise, prior authorization of the Customer, the Seller could deliver a product of an equivalent quality and price.

PWS S.R.L. reserves the right not to validate the order on legitimate grounds and in particular in the event of: abnormal or abusive claims from the Customer during his previous orders; abnormal or abusive exchanges and returns from the Customer during his previous orders; existing dispute(s) with the Customer; no goods in stock for any reason.

Prices and Products

Prices applied to the products are those shown on the website  www.vescovovescovo.com. The Seller reserves the right to modify prices. The Customer has to pay the full price agreed at payment time.

Prices are indicated on the website in Euros and the Value Added Tax is included. Promotions, promo codes, coupons are valid just if confirmed by the Seller in order confirmation.

Payment methods

The Seller accepts only the payment methods indicated on the Site. Other methods can be accepted with prior consent of the Seller.

Payments are made through secure platforms such ad Paypal, Woo Commerce Payments and direct bank transfer. PWS S.R.L. gives the customer the opportunity to choose his/her preferred method.

The ownership of the products is only transferred to the Customer after full payment of the price is received.  

Delivery of the order

Products are delivered to the address indicated by the Customer when he places his order on the website www.vescovovescovo.com. Products will be sent by express courier, one trusted by the company.

The delivery slip handed over by the carrier will constitute proof in respect of transport and delivery.

In case of delays, damage, total or partial losses of products and/or of the order, it is the responsibility of the Customer to exercise any remedy directly with the carrier and to inform PWS S.R.L. at the same time. PWS S.R.L. may not remedy any defaults in execution of the carrier which it does not want to assume but may possibly help the Customer with the carrier.

PWS S.R.L. will make its best effort to ensure that the orders will be delivered in a period of between 2 and 10 business days as of receipt of the Customer’s payment. In any event, all products purchased will be delivered within a maximum period of 20 working days as of the day following receipt of payment of the order. PWS S.R.L. may not be held responsible for delays in delivery due to errors attributable to carriers.

PWS S.R.L. offers free delivery on all orders above 200 EUR. The following shipping costs are applied for orders below 200 EUR (ITA: 7 EUR, EUROPE: 15 EUR, REST OF THE WORLD: 30 EUR).

In the event of the absence of the recipient on delivery, the carrier will leave notice of passage at the delivery address indicated by the Customer. The products must be collected at the address indicated by the carrier. In the event of non-collection, the products will be returned to PWS S.R.L., return transport costs remaining at Customer’s charge.

Delivery to countries outside the EU may be subject to local import taxes, which are at Customer responsibility. If so, the shipping company may contact the Customer once your Items are in customs to let the Customer know the cost. Be aware that this may delay the delivery time. It will be Customer responsibility to pay the necessary charges for local authorities to release goods held at customs.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, the Seller has no control over these charges and cannot tell what the cost would be, as customs policies and import duties vary from country to country. The Customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees, should they refuse to accept a parcel due to import duties or taxes.

Acknowledgement of receipt

After the payment of the order the Seller will prepare a receipt of payment. In order to prepare receipt of payment and invoice Italian clients must indicate their tax code/fiscal code.

Right of withdrawal and returns

Customer satisfaction is always our top priority. The Customer may return the products for any reason and ask a refund.

The Customer is free to exercise this right by written communication sent to charly@vescovovescovo.com  within 8 working days and sending back the product within 11 working days from reception of the order.

Returns will be accepted only in their original packaging, with any labels and accessories, in perfect condition for resale. They must not have been used, or damaged. The Customer must also attach the return slip and receipt. The Customer has the right to post the item using any preferred methods. 

The item must be shipped to the following address: VESCOVO, Viale Imperia 17, 20142, Milano.

If the above conditions are fulfilled, PWS S.R.L. will refund the amount, including tax. Return transport costs are at Customer’s charge. In the event of a refund request, the fees provided by the payment gateway during the payment phase will be charged to the customer. The commissions do not exceed 3.5% of the total order.

The Customer has a legal obligation to take reasonable care of the items while they are in his possession. If the Customer fail to comply with this obligation, his entitlement to a refund may be affected. In the event of a breach of the conditions set forth here above, PWS S.R.L. may refuse the return of the Customer and not proceed with a reimbursement; returned damaged products, with no GRN nor receipt, will not be rebound. In this case, if the Customer requests a reshipment of the products ordered, PWS S.R.L. reserves the right to request the Customer to pay the costs for reshipping.

If accepted, the reimbursement will be made within 10 days as of receipt of the products returned by PWS S.R.L. in the same way as the order was paid.

Sale items are not eligible for returns and exchange once.

Replacement of products hidden defect

In the event that the Seller has mistakenly sent an item different to the item requested or that the quality of a product received is not acceptable the Customer has to inform the Seller sending an email to charly@vescovovescovo.com. In the case the Seller accepts the customer’s request, the Customer may choose the reparation he wishes to obtain from PWS S.R.L.: repair of the product, replacement or reimbursement of the price. In the email the Customer must indicate which defects or imperfections he noticed. In such cases the Seller shall bear the costs of both shipping and return.

Resale policy

The Customer may purchase products on www.vescovovescovo.com for personal use only and not for resale. By placing an order on www.vescovovescovo.com, the Customer certify that he/she is purchasing products for his/her own personal use and not for resale and that he/she accepts the General Terms and Conditions of Sale. The Seller reserves the right to refuse orders for any reason without explanation.

Information on the website

PWS S.R.L. cannot promise that the content of the site is free of inaccuracies or typographical errors. Neither PWS S.R.L. can guarantee that all information is up to date. PWS S.R.L. may, at any time, amend the content of the site. Although PWS S.R.L. strives to display the correct texts, images and pricing on the site and online shop, errors may occur. Part of the services provided through the site are provided by third party operators. In situations where PWS S.R.L. acts as agent for such services, PWS S.R.L. cannot be held responsible for any errors resulting from their activities. PWS S.R.L. cannot be held responsible for any damage caused from using the site or, for that matter, not being able to use the site. PWS S.R.L. cannot guarantee problem-free, uninterrupted, and secure access to the site.

Links

The website may contain links to other websites beyond our reach. PWS S.R.L. assume no liability for content or privacy practices of such sites.

Violation of rules

PWS S.R.L. reserves the right to seek all solutions available to us against violations of these General Terms and Conditions of Sale, including the right to block access to the site.

Liability

Any damage liability of the Seller is excluded. Exempted from this exclusion are claims of the Customer related to damages to health, body and mind, or damages resulting from a violation of material contractual obligations (cardinal duties), as well as the liability for other damages which are based on intent or gross negligence of the Seller, its representatives and vicarious agents.

Material contractual obligations are obligations which are precondition to the successful performance of the contract and on the observation of which the customer can legitimately rely. In the event of a violation of material contractual obligations, the Seller liability is limited to the foreseeable and typical damage if such damage has been caused slightly negligent, unless a damage to health, body and mind is concerned. The limitations set forth above also apply for the benefit of the representatives and vicarious agents of the Seller if claims are made directly against them. The liability under the product liability act remains unaffected.

The Seller assumes no liability in case of force majeure such as war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. In case of force majeure, the Seller obligations will be suspended. The contract between the Customer and the Seller can, in such cases, be partially or fully terminated by the Customer or the Seller.

Provisions severability

If any part of these General Terms and Conditions of Sale are held to be invalid or unenforceable, such determination shall not invalidate any other provision of these General Terms and Conditions of Sale; instead, the invalid Terms and Conditions shall be replaced with other terms in order to give effect to the commercial intentions of these General Terms and Conditions of Sale.

Governing law

These General Terms and Conditions of Sale are governed by the laws of Italy (excluding the United Nations convention on contracts for the international sale of goods – CISG). However, if the Customer is a resident of any other European Union country will benefit from any mandatory provisions of, and legal rights available under, the laws of that country. Nothing in these General Terms and Conditions of Sale affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. It is noted that the European Commission has established the odr platform for the extrajudicial resolution of disputes concerning contractual obligations deriving from sales contracts or online services between a consumer and a professional respectively resident and established in the European Union. The platform can be accessed via the following link: https://webgate.ec.europa.eu/odr. In that regard, the e-mail address of the Seller is: charly@vescovovescovo.com.

Contacts

For any question or claim, the Seller can be reached by email at charly@vescovovescovo.com and by mail at PWS S.R.L., Via Vicenzo Monti 92 – 20145 Milano (MI) ITALY.

is a registered brand controlled by PWS SRL

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